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Unsuspecting shoppers should be cautious as a parcel delivery scam that is hard to distinguish targets Australia Post customers.
Email security organisation MailGuard reports that cybercriminals are pretending to be the customer service team of a delivery company and informing customers that their packages are “on hold”.
Last week, MailGuard reported a phishing email and advised customers to delete it immediately if found in their inbox.
“The email contains Australia Post’s branding and, apart from some grammatical mistakes, it is difficult to differentiate it from a real email,” says the warning.
According to the message, the delivery of the customer’s package has been put on hold and to complete the delivery process, they must pay a $3 fee through the link provided in the email.
The phishing email tricks shoppers into visiting a fake page that looks identical to the Australia Post tracking site except for the URL. Those who fall for it become victims of the scam.
The message contains several minor grammatical errors, but they are written in small font and may not be noticed by someone eagerly awaiting a package.
Customers must provide their name, address, and phone number to confirm delivery. Once verified, they’ll be prompted to pay the $3 fee by providing their credit card information.
Afterwards, users are prompted to enter a one-time code sent to their mobile device. This code, if obtained by cyber criminals, can be used to authenticate the victim’s card and steal their information.
Australia Post has stated that it will not contact customers through phone, text or email to request personal or financial information or ask for payment. Additionally, they will not request customers to click on any links to print a label to redeem their package.
Last year, Scamwatch received over 74,500 reports of phishing scams, making it the most frequently reported type of scam.
In 2022, consumers experienced a significant rise in reported losses to phishing scams, with $24.6 million lost. It represents an increase of over 469% compared to the reported losses in 2021.
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